Who we are

bioMail is a subsidiary of Ardeun Biometric Corporation (“Ardeun”)

Emerging from an organization that has been in innovative technology since 1979, Ardeun was founded in 2003 with the view of developing biometric technology, both hardware and software.

Ardeun itself was borne through the vision of the CEO, Harry Hollander, who commenced his sojourn in the technology industry in 1979 initially as an Engineer and Software Specialist with IBM, before venturing into the private sector. During this latter time he launched and ran several successful technology businesses locally and overseas interfacing with Mining and Banking also holding positions as CIO and COO respectively in two public listed companies.

While at that point in time consumer biometrics was an emerging and still embryonic technology as we saw biometrics as being the future of identity verification in hears to come.

Our website address is: https://bio-mail.com.

BioMail Privacy Shield, GDPR, Website, and Email Privacy Policies

Last Updated – March 23rd, 2023

This privacy statement relates to BioMail’s methods and intentions regarding how we collect, use and how you may manage any personal information you provide to us when we, in general, collect personal information, during visits to bioMail.com, and from emails sent to @bioMail.com email addresses.

 

Data we may collect without your consent:

  • Usage activity about how you interact with us, including content you viewed and interacted with.
  • We may automatically gather information about your computer such as:
    • Your IP address
    • Browser type
    • Referring/exit pages
    • Operating system


Personally identifiable information we will collect if you provide it to us:

  • Name
  • Email Address
  • Phone Number
  • Company Name (if applicable)
  • GPS Location only for the purpose of safety and security of your informtion, in ensuring a bad actor is not trying to impersonate you. 
  • On occassions Biometric Data such as Face or Fingerprint which you consent to, in order to  protect your identity so no other individual can claim to be you.  

(OPTIONAL) Personally identifiable information if you provide it to us:

  • Drivers License. for the purpose of safety and security of your informtion, in ensuring a bad actor is not trying to impersonate you. 

Data Security and Encryption

  • All Data that might be stored is done so using DoD Standards of Encryption. That is to say, we use AES-256 Encryption with a 32 Byte Key. 

Information disclosure policy

We will never share your information with third parties unless you explicitly allow us to do so, and only as described in this privacy statement.

 

When we may disclose your information

  • When required by law, such as to comply with a subpoena or similar legal request.
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or to respond to a government request.
  • To another third party with your explicit, prior consent.

 

Site and app activity tracking

We may use cookies, pixels, beacons, scripts and other similar technologies (collectively, “cookies”) to recognize your browser, operating system or device, learn more about interests and intentions, provide you with features and services, or for additional purposes, including:

  • Recognizing repeat visitors.
  • Keeping track of specified preferences such as language and country of origin.
  • Conducting research and diagnostics to improve our offerings.
  • Preventing fraudulent activity.
  • Improving security.
  • Delivering  relevant content.
  • Reporting, measurement and analysis of our site’s performance.

 

If you block or reject our cookies, you might not be able to receive certain content or take advantage of certain site functionality.

Approved third parties may also set cookies when you interact with our offerings. Third parties include search engines, providers of measurement and analytics services, social media networks, and advertising companies.

You can manage browser cookies through your browser or device settings.

EU GDPR Compliance

We are fully GDPR Compliant. 

  • The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

 

How we collect, use and store your data

We gather the following things:

  • Your IP (Internet Protocol) address, which is a set of numbers that identifies the location of a piece of hardware connected to a network, including the internet.  An IP address allows a device to communicate with other devices over an IP-based network like the internet.  By itself, it cannot provide the identity of the user.  It is important to us because it indicates where in the world our software is being used, which helps us better prepare the product for distribution and daily use.
  • Email address provided: In the event we have questions about how you intend to use our service or what issues you might have had with it, we will use your email address only to contact you directly with questions and to send you only our own product updates if you desire.
  • Your entered Name and Address details for the purpose of Registration and to protect your identity so no other individual can claim to be you. 
  • On occassions Biometric Data such as Face or Fingerprint which you consent to, in order to  protect your identity so no other individual can claim to be you.  
  • All Data that might be stored is done so using DoD Standards of Encryption. That is to say, we use AES-256 Encryption with a 32 Byte Key. 

The data may be used for the following purposes:

  • To ensure your account can only be used by you. Protecting your Identity
  • To ensure Recipients of any communication from you can be assured of your true Identity
  • To respond to service or product information requests
  • To determine which products or services are most relevant to you
  • To better focus support systems and product development
  • To help conduct market analysis for product improivement

 

Your access and options to manage your data

You have control over your information.  You may do the following at your discretion:

  • Request your data be erased (“The right to be forgotten”)
  • Request a copy of what data is captured
  • Withdraw your consent at any time
  • Lodge a complaint with the authoritative body in your region

At the same time, we provide the following information about us:

  • bioMail is a subsidiary of Ardeun Biometric Corporation hereafter referred to as “bioMail”.
  • Our identity and contact information:
    • Ardeun Biometrics Corporation.
      100 Miller Street
      North Sydney, 2060
      Australia
      support@bio-Mail.com
  • The following purposes of and legal basis for processing your data:
    • We have given explicit consent to the processing of your personal data for the specific purpose of authenticating you as the correct user, and that you are present and alive when you enroll or log in.
    • Processing your data is necessary to protect your vital interests.  Our process makes it certain that no other person gains access to your confidential information.
    • Processing your data is a necessary part of the service the company we provide user authentication services for.
  • The location in which we process the data:
    • The data we collect is processed in the United States and Canada.
  • Who the recipients of the data are:
    • We “do not” send the data we may collect and process to any other organization or individual.
  • The period for which the data is stored:
    • We store your collected data for a time period that meets our business and development needs, and only for the purposes of a) our own ability to perform our service, and b) as reference for continued product integrity and improvement.
    • Should you cancel your account, your specific application data related to that cancellation is destroyed. 

 

U.S. D.O.C. Privacy Shield Policy

“BioMail” complies with the EU‑U.S. Privacy Shield Framework set forth by the United States Department of Commerce with respect to the collection, use and retention of Personal Data transferred from the European Union and the United Kingdom as further described in the Scope section below.  This Privacy Shield Policy outlines our commitment to the Privacy Shield Principles (“Principles”) and our practices for implementing the Principles.  If there is any conflict between the terms in this Privacy Shield Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. BioMail’s Privacy Shield certification can be found here.  To learn more about the Privacy Shield Framework, please visit the Department of Commerce’s dedicated Privacy Shield website, located here.

Scope

BioMail complies with the Principles with respect to the Personal Data the company receives from its Customers or their Users in the European Union and the United Kingdom in connection with the use of (i) applications downloaded to a User’s mobile/web device (“Mobile/Web Applications”);  and (ii) BioMail’s hosted software applications (the “Service”) and related support services (“Support Services”) that we provide to Customers.  In this Privacy Shield Policy, the Service and Support Services are collectively referred to as the “Service.”

Definitions

For the purposes of this Privacy Policy:

“Controller” means a person or organization which, alone or jointly with others, determines the purposes and means of the processing of Personal Data.

“Customer” means any entity that purchases the Service.

“Customer Data” means the electronic data uploaded into the Service by or for a Customer or its Users.

“Device” means a mobile or web device.

“Personal Data” means any information, including Sensitive Data, that is (i) about an identified or identifiable individual and (ii) received by BioMail in the U.S. from the European Union or the United Kingdom in connection with the Service.

“Processor” means any natural or legal person, public authority, agency or other body that processes Personal Data on behalf of a Controller.

“Sensitive Data” means Personal Data specifying medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sex life, the commission or alleged commission of any offense, any proceedings for any offense committed or alleged to have been committed by the individual or the disposal of such proceedings, or the sentence of any court in such proceedings.

“User” means an individual authorized by Customer to access and use the Service.

Types of Personal Data Collected

BioMail hosts and processes Customer Data, including any Personal Data contained therein, at the direction of and pursuant to the instructions of BioMail’s Customers.  BioMail also collects several types of information from our Customers, including:

  • Information and correspondence our Customers and Users submit to us in connection to our Service.
  • Information we receive from our business partners in connection with our Customers’ and Users’ use of the Service or in connection with services provided by our business partners on their behalf, including configuration of the Service.
  • Information related to Users’ use of the Mobile/Web Applications, including geographic location data and information regarding Users’ Devices and OS identification, login credentials, language and time zone.

In addition, BioMail may collect general information about its Customers, including a Customer’s company name and address, credit card information, and the Customer representative’s contact information (“General Information”) for billing and contracting purposes.

Purposes of Collection and Use

BioMail may use Personal Data submitted by our Customers and Users as necessary to provide the Service and Mobile/Web Applications, including updating, enhancing, securing and maintaining the Service and Mobile/Web Applications and to carry out BioMail’s contractual obligations to its Customers.  BioMail also obtains General Information in connection with providing the Service and maintaining BioMail’s relationships with its Customers.

Third-Party Disclosures

We may disclose Personal Data that our Customers and Users provide to our Service and Mobile/Web Applications:

  • To business partners and service providers we use to support our Service
  • In the event BioMail sells or transfers all or a portion of its business or assets (including in the event of a merger, acquisition, joint venture, reorganization, dissolution or liquidation), in which case Personal Data held by us about our Customers will be among the assets transferred to the buyer or acquirer
  • If required to do so by law or legal process
  • In response to lawful requests from public authorities, including to meet national security, public interest or law enforcement requirements

Access

Individuals in the European Union and the United Kingdom generally have the right to access their Personal Data.  As an agent processing Personal Data on behalf of its Customers, BioMail does not own or control the Personal Data that it processes on behalf of its Customers or their Users and does not have a direct relationship with the Users whose Personal Data may be processed in connection with providing the Service.  Since each Customer is in control of what information, including any Personal Data, it collects from its Users, how that information is used and disclosed, and how that information can be changed, Users of the Service should contact the applicable Customer administrator with any inquiries about how to access or correct Personal Data contained in Customer Data.  To the extent a User makes an access or correction request to BioMail, we will refer the request to the appropriate BioMail Customer and will support such Customer as needed in responding to any request.

To access or correct any General Information Customer has provided, the Customer should contact their BioMail account representative directly or by using the contact information indicated below.

Choice

In accordance with the Principles, BioMail will offer Customers and Users choice to the extent it (i) discloses their Personal Data to third party Controllers, or (ii) uses their Personal Data for a purpose that is materially different from the purposes for which the Personal Data was originally collected or subsequently authorized by the Customer or User.  To the extent required by the Principles, BioMail also will obtain opt‑in consent if it engages in certain uses or disclosures of Sensitive Data.  Unless BioMail offers Customers and Users an appropriate choice, BioMail uses Personal Data only for purposes that are materially the same as those indicated in this Policy.

BioMail may disclose Personal Data of Customers and Users without offering an opportunity to opt out, and may be required to disclose the Personal Data, (i) to third‑party Processors that BioMail has retained to perform services on its behalf and pursuant to its instructions, (ii) if it is required to do so by law or legal process, or (iii) in response to lawful requests from public authorities, including to meet national security, public interest or law enforcement requirements.  BioMail also reserves the right to transfer Personal Data in the event of an audit or if the company sells or transfers all or a portion of its business or assets (including in the event of a merger, acquisition, joint venture, reorganization, dissolution or liquidation).

Liability for Onward Transfers

BioMail complies with the Privacy Shield’s Principle regarding accountability for onward transfers.  BioMail remains liable under the Principles if its onward transfer recipients process Personal Data in a manner inconsistent with the Principles, unless BioMail proves that it was not responsible for the event causing the damage.

Dispute Resolution

If BioMail maintains your Personal Data in one of the Services within the scope of our Privacy Shield certification, you may direct any inquiries or complaints concerning our Privacy Shield compliance to privacy@BioMail.com or by regular mail as indicated below.  BioMail shall respond within 45 days.  If your complaint cannot be resolved through BioMail’s internal processes, BioMail will cooperate with The International Centre for Dispute Resolution-American Arbitration Association (ICDR-AAA), which administers the arbitrations under Annex I.  ICDR-AAA’s website is at http://go.adr.org/privacyshieldfund.html.  The mediator may propose any appropriate remedy, such as deletion of the relevant Personal Data, publicity for findings of non‑compliance, payment of compensation for losses incurred as a result of non‑compliance, or cessation of processing of Personal Data of the Customer or User who brought the complaint.  The mediator, or the Customer or User, also may refer the matter to the U.S. Federal Trade Commission, which has Privacy Shield investigatory and enforcement powers over BioMail.  Under certain circumstances, Customers and Users may be able to invoke binding arbitration to address complaints about BioMail’s compliance with the Principles.

How to Contact bioMail

To ask questions or comment about this Privacy Shield Policy and our privacy practices or if you need to update, change or remove your information, contact us at: support@bio-mail.com.

 

Security

We will retain and use information as required to comply with our legal obligations, resolve disputes and enforce our agreements.  If you have any specific security questions, or for additional information, please contact us at support@bio-mail.com.

 

Privacy statement updates

Our privacy policy may be updated at any time to reflect changes in our practices or the laws governing them.  Please review this page periodically for the latest updates.